It started on Tuesday late afternoon. I received an email from Cyn (given name is Cynthia) but now that She is in fact “My New Best Friend”, I will call her Cyn. She is from Germany and wanted to buy LipSense (Diamonds! of course) and other Sense Cosmetics and have them waiting for her arrival in New York.
I will just include the emails in this post that have been a memorable highlight of my 5+ years of being a SeneGence Distributor . BUT FIRST! I will reply to her most recent email. Not going to be the last because we are now like minded friends.
Yes…In fact Alexis and I trecked off to the mall for the Channel and Bobbi Brown fishing expedition with LUNCH included. Looking cute and appearing very confident my sweet daughter took off directly to the Bobbi Brown counter in search of your gloss. That 17 year old snit told the lady she needed not only to try it on but also she would need some on a spatula to show her mother over at the Chanel counter. During the interim, I am in HOT PURSUIT of Chanel #66?????? DISCONTINUED!!! However….15 eager Cosmetic Sales women will show us EXACTLY the shade in 50 other lines. GOT IT! It is a PINK CORAL and the Bobbi Brown gloss has a slight tint of silver….Diamonds Girlfriend. Exactly where we have been headed. I have your BACK. SUCCESS!!
BACK TO THE BEGINNING…
I would like to place an order (a girlfriend of mine swears by the products!) to pick up when I am in New York City visiting friends, butcharge to our credit card here in Germany. Are you able to process the order? I can give you our security code if you need that too… Please advise, I tried to place the order through your site but it will not accept Germany.
all the best,
SENEGENCE PRODUCTS ARE AWESOME! I will be happy to try to put your order thru my processor. I will need the following:
Full Name on Card
CVV security card
I will attempt and advise you as to the outcome. I have many Canadian orders
and would hope that I am able to process your order using that same scenario or I will consult with my business partners as to the possibility of processing it with our google acct. Another option would be to wire transfer the funds.
Let me know.
EMAIL 2 and -my response in red
oh Carol, thank you!!! yes, my friend swears by it and I have to admit I was in awe last summer (August) in Paris, she was the only one who had not melted away by the end of the day! and her lips were perfect (very annoying: ))
You are TOO CUTE!
I will send the ccv # in a separate email — thank you for trying. Carol, since this is my first order, will you please tell me if you think I shld or shld not be ordering something in particular? thank you.
I would like one of each of the following:
Lip Sense Diamond Collection
Lip Sense Pink Heart #1868 // Pink Diamond #1860 ( Pink Heart is a Pink/coral. OK?)
The basic lipcolors give you a little longer length of wear.
Lip Gloss Matt Gloss #1520 // Carnation Gloss # 1570 (oust the Matte- go for glossy
(it will not stay shiny and much better for your Lips)
Lash Sense Mascara
Midnight blue #2230 (Carol, I have blue eyes, blond hair and I am a young looking (thanks to a little botox (hey…we gotta do what we gotta do in Europe!)) 49 year old, but I am 49 and do not want to look like I am trying to look 35 even…is this a really really dark midnight blue or am I better off staying with the sable or black? thank you for your advice!) BOTH LASH & LINER
GO BLACK! It is a GREAT black eyeliner season. Very Reminiscent of “Twiggy” eyes. Now, I can even say “Twiggy” to the “YOUNG GIRLS” due to a TV show that she is on called “America’s Next Top Model” here in the US. Think a slightly toned down MOD! Best look for you would be to double line your eyes (lid & slightly lower Lid outer corner). Throw in a little pale lavender right above your black liner to further “POP” your blue eyes.
Evening snow #2015 (same as above..sable instead?)
Sincerely! I love our skincare and I am in much the same boat as you (still love the sun…just protect my face) I would recommend the entire SeneDerm collection NO need to be concerned if in fact when you receive your products that you would want to return or exchange for any reason. Most important to me that you are happy and tell your friends.
okay, that is it, although I heard you all have a new wrinkle moisturizer for dry, sensitive faces that give it 8 weeks you can really see a difference??? Please add it if you feel confident in the product for someone my age…and not, if it is better if you start using the product before you start noticealby aging… too much time in the California sun…ah ja, but great memories…it was worth it!
I will contact my processor and see what I can do.
okay, Carol will send balance info seperately. thank you so much! please Advise, I am so excited to try it!!! I will let you know (unfortunately not until June, I am on my way to work on a Habitat for Humanity project, but as soon as I get to nyc!) WOW! That is Wonderful.
all the best!
EMAIL 3 and my response in Red
oh! love the notes! : ) okay…so nix the matt go with glossy… re: the diamond…so you think the basic colors are a better choice as first basics? 1 of each is fine. It will take 2 colors to achieve your perfect pale/Med pink. I think that it may in the end be Dark Pink/ Rose Ice or Pink Champagne. All are great blue tones and since it Lip Sense always requires 3 layers it would be easier to lighten up if you so choose. LipSense Pink Diamond is a Beautiful color although my concern is achieving maximum length of wear. I do have one VERY Blue toned customer that does very well with (2 layers) pink Heart and (1 layer) Rose Ice on Top and told me that she is easily achieving 7 hours of wear.. CHOICES are good. can you match the colors to the colors on the computer…pink heart —-SHEER PINK IS Pink Heart with No Diamond Dust
shows up as a real medium/pale pink… and the pink diamond is really a dark pink both more toward the blue tones than orange, the blue are also better for me… do what you think is best, you are the expert!!! COOL TONES ARE WHERE IT’S AT FOR YOU I need your expertise!
Re: the liners/lashes, etc…okay… but I am really a natural, don’t wear much makeup kinda natural california gal… think the black is okay and not
too strong, not the dark brown? Do NOT want to Shock you. We can cut the liner back to Sable– I’ll go with whatvever you think (I also admit I have never worn liquid liner altho I admire it on everyone I see I ways always better with the pencil…never the artist always the director…
Takes a little Practice and I will enclose a different applicator to assist in achieving with ease at first. You will master in no time and LOOK OH SO HOT!
: ) that is me…) cannot believe twiggy is back!!! wow… ME NEITHER.. okay, I already have some lavender. I’ll bring it with me… thank you!!
re: the skin care…okay, can we try the moisturizer first? OF! COURSE!
Night or Day? Probably because of the Rosecea, I would start with daytime. Depending at some point you may want to add in a product called Climate Control as it is a product that has achieved some great results with women with rosecea.I am currently using origins…I also have a slight problem with rosecea which we are treating, but sensitive, sensitive skin and celtic (WHITE) darn, next time I want to come back olive : ) permanent tan…ME…same as you, only light green eyes, light/med. skin Credit Card processor says that I should be able to put this order threw with just slight configuration. Can’t try until we finalize the order and I attempt the deed.
okay, Carol, hope everything operates smoothly, thank you for your suggestions and help! And yes, if I’m convinced and trying…I am sure we can win some others over!!!
thank you! have a super day! YOU TOO!
Carol, good morning!! hope the order went through, or do you have any other thoughts or questions? I will be checking my emails again later today… we are 6 hours ahead of New York time, just so you know.
have a super day!
Good Morning! Cyn,
Been pretty Frustrating on this end waiting for CA to wake up. That is where my Credit Card processing company is located. Your cc had declined 2x, was going to stomp on the computer. Finally! talked to someone. Here is the info below and looks like you will need to contact the bank that holds your visa.
You have been connected to Jodi G.
Jodi G: Hello carol! How can I help you today?
carol clifton: very frustrated! I talked to you yesterday about processing a card from gemany
carol clifton: I did exactly what you told me to do and it will not go through
carol clifton: Is is possible that I am putting info in the wrong fields
Jodi G: No you did everything correctly. The bank of the customer is declining the transaction.
carol clifton: Can I send you address info or decline info and possibly accomplish getting this thru
carol clifton: are you saying that I should let her know that the bank is declining the transaction
Jodi G: Correct
carol clifton: would I know the reason WHY?
Jodi G: The transaction was declined by the customer?s credit card company.
A general decline can occur for many reasons such as insufficient funds, the expiration date is wrong, card number is incorrect, etc. Unfortunately the customer?s card issuing bank does not give us any information regarding the reason for the decline, so your customer will have to contact their credit card company for any details.
carol clifton: That helps I will print and send her this info
Jodi G: Thank you for dropping by carol!
Please feel free to contact us again if you have any further questions.
Once we can get beyond this piece…I have more specific cosmetic questions.
PLEASE SEND SOME GOOD KARMA MY WAY! Or I will just have to forget Wednesday and just go Shopping.
oh my gosh, Carol. you are going to kill me. I checked the number I gave you
again, and I gave you the incorrect expiration date!!!!!!!!!!!!!!!!!!! oh my
God! I am SO SORRRY! you must be ready to kill me! it is XX/XXX!!!!!!!!!!!!!!!!!!!!! I transferred the numbers!!!!!!!!!! I am so sorry for
causing you so much frustration (and since my husband is in surgery, it is a
good thing I didn’t get him wild, the patient wld be sorry!!! : Â§) no more
orders at midnight.
all other numbers okay. plse advise if this now works (if you are willing to
try again! : ( ) or if I need to alert him to a problem. ai yiy i!!! thank
I am SO Sorry
!!!!!HOORAH!!! SUCCESS! Let’s Fly the Flags. Feeling like I would enjoy
delivering this product.
I don’t want to kill you anymore (just kidding)
Don’t tell your HUSBAND! Have a glass of wine instead.
Just sent a text to my daughter to tell her that her school day would be cut
short because we would be lunching at the Mall as I need to check out a
certain Bobbi Brown lipstick for my NEW FRIEND in Germany. I have confirmed
to her that I am no longer sane. Color Please?
I have lots more to write and will write again later in the day (or night as
the case my be)
Gotta put my best Face On.
Email #6 – From My friend, Cyn
oh my god… really! : ) jeesh. I am SO SO SOrry. okay. I am now having my glass of wine! esp since of course, now I cannot find my bobbie brown lipstick I so gallantly spoke of! what next, can you believe it???!!! here is another one I do use though : chanel. # 66 ‘vanity’ (figures, eh? : ) )
OVER the bobbie brown lip balm that comes in the little silver tin…somehow this seems to change the color?
anyway…not to worry, I am going with whatever you decide and you do NOT need to drink at the mall because of me! (with or without your daughter :
)!!!) of course, I can understand if you cld use a drink because of me! just maybe not at the mall…
Carol. thank you. boy. hope this is at least a decent order for you. and do hope the products work for me so I am back!!! what a day it’s not even friday the 13th yet…maybe I shld stay home and you shld be careful! : )
okay, I’m here, will be checking emails from time.to.time… and sure! I’d say come to Hamburg except I am now leaving until September so… later!
have a great evening, etc and phew…this will be one you won’t soon forget,
eh??? : ) – cyn
So GRATFUL for what this Little LipSense can bring.
Carol – SeneGence Cosmetic Consultant (FOR REAL)